Contest
- Test, Interview, Focus Group
- Ethnographic observations.
- Guerrilla test
- Field Trials
0
0
Contest
- Test, Interview, Focus Group
- Ethnographic observations.
- Guerrilla test
- Field Trials
Digitali
- Remote User Test
- Webcam Focus Group
- Web Discussion Forum
Tradizionali
- Lab User Test
- Focus Group de visu
- Survey on line
Our tools
The UX Lab is the first national and European laboratory with an accreditation according to the UNI CEI EN ISO/IEC 17025 standard for the evaluation of Usability and User Experience
LAB N. 105
The User Experience Lab is accredited by Accredia the National Institute for usability and user experience evaluation (products, services, apps. sites...)
ACCREDIA, according to UNI CEI EN ISO/IEC 17025, recognizes the value of our proprietary methodology for Usability and User Experience evaluation and the value of the measures taking account of the different moments of service lifecycle.
The User Experience Lab in
UX Lab
"Poor UX teams deliver the UX people ask for. Great ones deliver the UX that people need.”
Who we are
How to contact us
Italiano
Our methodology, supported by more than 25 years of experience, is applicable to:
- Products: smartphone, tablet, Wi-Fi and Fibra modem, Router, ...
- Website: TIM and Group companies portals
- App: MyTIM, Top App Selected by Tim, Teleabarth, My Experience
- Media&TV: TIMvision, TIMmusic, TIMgame, TIMreading
- Innovative Solutions: Smart Home, Remote Assistance, NFC Payments, Wi-Fi Onboard Trenitalia
- Manuals: Quick Guide modem Fibra, modem Wi-Fi
We carry out our activities in the laboratories of Turin, Rome and Naples
Areas of action
Our tools
Tradizionali
Contest
Test, Interview,
Focus Group
Guerrilla Test
Hetnographic Observation
Field trial
Focus group de visu
Survey on line
Lab E2E user test
Remote User Test
Webcam Focus Group
Web Discussion
Digital
- "immersion activity" in contexts with particular targets to get in-depth knowledge and
capture emotions and perceptions
- individual interview in our usability laboratory equipped with mirrored galss
In addition, we also perform:
We promote Quality
Turin, via Olivetti 6, 10148
Rome, Via Val Cannuta 187, 00166
Naples, Centro Direzionale, Isola F6, 80143
uelab@telecomitalia.it
How to contact us
The UX Lab is the first national and European laboratory with an accreditation according to the UNI CEI EN ISO/IEC 17025 standard for the evaluation of Usability and User Experience
LAB N. 105
Who we are
We are a multidisciplinary team of experienced specialists, competent in Usability, User Experience, Ergonomics, Psychology and Communication, in addition to TLC, chemical and physical engineers
User recruiting includes all the stages, from the screening to the choice of the most suitable users to the incentive management.
We manage the reasearch's planning and execution with our customer, also recommending the method that best suits his particular needs.
Our activities, implemented in our laboratories in Turin, Naples and Rome, range from user recruiting to the survey management and to the production of the final report.
During and after the research, we help the customer make sense of the observations, translating the results into insights immediately usable also through reports, videos, debriefings, analysis workshops, ...
We engage actively end-users
Our users are managed in full compliance with current regulations regarding privacy
The UX Lab engages actively end users, to learn about their behavior and deepen their needs and expectations, in order to guarantee the perceived quality.
We also involve our “friendly users”, profiled according to socio-demographic characteristics and ability to use TLC services and products.
The involvement takes place both in the definition phase of the concept and in terms of services/products already implemented, to highlight any critical issues and to improve them in a possible redesign phase
Queste alcune
delle nostre attività:
Qualità Video
Valutazione sulla qualità soggettivamente percepita dei servizi video all’aumentare della saturazione a traffico sui trunk
Qualità Audio
Individuare la correlazione tra la soddisfazione del cliente e parametri tecnici in rete
Multimedia
Trial
Visite
esterne/interne
Internet/Intranet
Survey/User Test
Riprogettazione Home Page Intranet
Conduzione focus group per raccolta needs in merito alla HP e validazione proposte tramite survey
Sito Corporate
Valutazione euristica su proposte statiche di nuova homepage (sia in versione desktop sia in versione mobile)
ACCREDIA
Predisposizione materiale per visita ispettiva annuale
Visite
LAP, neoassunti, scuole, università, altre linee aziendali,...
User Test TIMVISION
Rivisitazione nuova UI Timvision, con soluzioni prototipali, su Connected TV e terminali mobile,
con il coinvolgimento di clienti TIMvision
Survey
"Censimento navette e mezzi privati Roma e Pomezia" : stesura e pubblicazione questionario
HomeEnergia
Conduzione sperimentazione con un campione
di colleghi. Quasi conclusa la fase di installazione
dei dispositivi
Trial Virtual Assistant
Trial con i colleghi Wholesale per la valutazione della UX e Usability dell’assistente virtural TIM
Trial CUTO di Cisco (Ultra Traffic Optimization)
Sperimentazione in ambiente di Test Plant con valutazione misurata e soggettiva sulla QoE
Technical measures and customer satisfaction guide the development and launch of the products/services. Quality and User Experience guide the products/services offering towards the best user experience.
Since 1993, we have been the competence center in TIM for Usability and User Experience issues; we work to promote the quality of user centred services; the "user" is the focus of all our activities; he can be both a colleague, who is in Smart Working, and a customer, who Usability and User Experience are evaluated with.
Any solution has to be easy to use for the user, but also has to satisfy one of his need, has to excite him, make him feel part of an ecosystem
